Volume matched to capacity
Set your concurrent-call limits and hours of operation โ routing respects your real capacity, not just a wishlist.
For Call Centers
Fill every seat with calls worth taking.
Idle agents cost money. UNICORN delivers a steady stream of high-intent inbound calls matched to your capacity, compliance standards, and close rates.
98%seat utilization for top partners
24/7routing across time zones
0cold outreach required
InsuranceHome ServicesLegalSolar & EnergyMedicareFinancial ServicesAutoEducationInsuranceHome ServicesLegalSolar & EnergyMedicareFinancial ServicesAutoEducation
Why call centers choose UNICORN
Everything you need to keep agents productive
Smart, skills-based routing
Calls are matched by language, vertical expertise, and historical close rate so agents spend time on calls they can win.
Compliance built-in
Consent trails, call recording, and do-not-call scrubbing are handled before a call ever reaches your queue.
Direct advertiser relationships
Work directly with the advertisers behind each campaign โ no anonymous middle layer obscuring performance feedback.
Live performance dashboards
Track answer rate, average handle time, and conversion by campaign in real time, not in a weekly recap email.
Predictable, transparent payouts
Payout terms are set up front per campaign, with full call logs backing every settlement.
How it works
From capacity brief to a full queue
01
Tell us your capacity
Share your seats, hours, languages, and vertical experience so we can match the right campaigns to your floor.
02
Get matched to campaigns
We connect you with advertisers whose call volume, compliance needs, and payout terms fit your operation.
03
Calls route to your queue
Inbound calls are delivered directly into your existing dialer or IVR, scored and filtered before they arrive.
04
Scale with performance
Strong close rates unlock more volume and better payout terms โ growth is tied directly to results.
โ
We went from chasing outbound leads to running a fully booked inbound floor. Routing respects our hours and skills, so agents aren't wasting time on the wrong calls.
P
Priya NairOperations Director, VoltMedia Call Solutions
Call center FAQ
Common questions from call centers
You set concurrent-call limits, hours of operation, and language capabilities during onboarding. Routing respects those limits in real time so you're never overwhelmed.
For call centers
Keep your floor fully booked
Tell us your capacity and vertical experience โ most call centers start receiving matched inbound volume within a few business days.